Investigation and Countermeasures of Psychological Status of Outpatient Guide Nurses During the Outbreak of COVID-19 Pandemic

Meihua Zhong,Jinghui Zhang,Xiaojin Liu,Lin Wang

doi:10.11648/j.ajns.20200904.11

Abstract

Objective Investigation and countermeasures of psychological status of outpatient guide nurses under epidemic situation of COVID-19. Methods The group focus interview method was used to collect data onto 9 outpatient guide nurses in our hospital, the content of the data mainly focuses on the psychological feelings of the guide nurses under the epidemic situation, colorize analysis method was used to analyze the interview data. Results In the case of COVID-19, the guide nurses quickly adapted to the current situation, actively served each patient their families, and did well in preview and triage, consultation, and epidemic prevention and control education and so on, after they had experienced worry, fear, anxiety, nervousness, reluctance to go to work, and the contradiction and hesitation in triage. Conclusion COVID-19 outbreak, the mental health status of outpatient guide nurses needs to pay close attention to, to do a good job of the work process guidelines on COVID-19, strengthen protection knowledge and skills training, ensure that the protective supplies are adequate, give humanistic care and offer psychological intervention, to provide a powerful psychological support for the nurses in the triage work, so as to contribute to the epidemic prevention and control of hospitals and countries.

Highlights

In early 2020, a new corona-virus pneumonia [1] was blown out at the first place in Wuhan, and the epidemic spread throughout the country
In response to this problem, the author used the qualitative interview video conference group focus interview method to interview the nurses in charge of our hospital’s desk, and found that the nurses showed negative emotions such as worry, fear, tension and anxiety, and there was obvious psychological stress The response is consistent with the psychological survey results of the psychological investigation of first-line nurses during the period of SARS, such as Chaos Weiss, which provides a basis for the follow-up psychological intervention, which can better take corresponding countermeasures and alleviate bad emotions
The research shows that, in addition to having a high degree of responsibility, professional ethics and professional medical knowledge, the nurses at the outpatient service desk need to overcome their own worry, fear, anxiety and tension; While they do a good job of personal safety protection, they need to provides the triage service with professional, careful and patient for the patients’ families, Meihua Zhong et al.: Investigation and Countermeasures of Psychological Status of Outpatient Guide Nurses

Summary

Introduction

In early 2020, a new corona-virus pneumonia (short for NCP) [1] was blown out at the first place in Wuhan, and the epidemic spread throughout the country. The service desk nurses in our hospital are responsible for outpatient triage consultation, they are required to measure body temperature and provide triage consultation services for patients and their families in close distance, Improper protection during the contact process may cause NCP infection, which will have a serious impact on the psychology of the help desk nurses In response to this problem, the author used the qualitative interview video conference group focus interview method to interview the nurses in charge of our hospital’s desk, and found that the nurses showed negative emotions such as worry, fear, tension and anxiety, and there was obvious psychological stress The response is consistent with the psychological survey results of the psychological investigation of first-line nurses during the period of SARS, such as Chaos Weiss, which provides a basis for the follow-up psychological intervention, which can better take corresponding countermeasures and alleviate bad emotions.

Methods

Results

Conclusion