Investigation and analysis on the satisfaction degree of outpatient nursing service in outpatient clinic

Abstract

Objective To know about satisfaction degree of outpatients as they were visiting hospital,and to find drawbacks of outpatient clinic service,then to analyze reasons and to look for corresponding strategies,so as to enhance the quality of the outpatient clinic service and satisfaction of outpatients.Methods Self-made outpatient clinic service questionnaire was adopted to investigate satisfaction degree of outpatients when they left hospital.Results A total of 229 patients accepted the survey,and most of them were satisfied with the quality of outpatient clinic service in our hospital However,different populations had different satisfaction degrees toward outpatient clinic service.Conclusions Based on all factors influencing outpatients' satisfaction degree,we should strengthen hospital management and enhance the quality of health service in outpatient clinic. Key words: Patient; Outpatient clinic service; Satisfaction degree