Investigating the relationship between organizational citizenship behavior and job satisfaction in the context of biculturalism

Abstract

Culture is a determining factor that shapes the behavior of individuals’ characteristics and social, private and work life. The number of individuals embracing diverse cultural characteristics is on the rise in today’s dynamic world. These individuals are called bicultural. The concept of biculturalism has not yet been sufficiently covered in the business literature. The study examines organizational citizenship behavior (OCB) and job satisfaction in the context of biculturalism. The relationships between these three variables were studied by analyzing the data collected via a questionnaire applied to employees of Turkish origin living in Germany. Data were obtained from 675 employees, and the questionnaire was created by adapting the scales from the literature. As a result of the analyses carried out using the structural equation modeling technique, it was seen that the level of biculturalism is effective on both the level of job satisfaction and the level of exhibiting organizational citizenship behaviors. It was also revealed that biculturalism affects OCB through job satisfaction. Obtained results also showed that job satisfaction level significantly affects employees’ level of organizational citizenship behaviors.