Abstract
Educational institutions are adopting learning management systems (LMS) to facilitate teaching and learning processes. During the last few years, many Universities have started upgrading their existing LMS by shifting to advance LMS. This shift requires students, academic as well as administrative staff to get acquainted with the functioning of the new system at the earliest, as any change in the system may impact their performance. The transition from old to new LMS requires time and affects the performance of users, especially administrative staff performance. The present study tries to investigate the effect of the transition on the performance of the administrative staff. The task-technology fit (TTF) model was adopted as the theoretical framework for the study. The data analysis was done using the PLS-SEM, to test the hypothesized relationships. The findings of the study confirm that mere usage of the new technology did not improve the performance rather, the task and technology characteristics need to be coordinated appropriately.
Highlights
The pattern of technology usage among service providers and the consumers is witnessing significant transformations in the present times
task-technology fit (TTF) has shown a greater positive impact on performance impact (PI) with β=0.595, supporting the hypothesis H5, but a weak relationship is observed between utilization of technology and performance impact, with beta coefficient, β=0.065 in the present setup
Among the precursors of TTF, individual characteristics show relatively more influence on TTF suggesting technical know-how of the individuals are to be taken in priority, and training sessions may be necessary for improving their capabilities to make them efficient in technology acceptance and adoption
Summary
The pattern of technology usage among service providers and the consumers is witnessing significant transformations in the present times. Educational organizations are one of the significant setups which have started moving from traditional to digital teaching and learning methodologies. These technological advancements have created new opportunities in the field of education, and are being realized by the institutions (Buyukbaykal, 2015). Infusion of technology-based learning management systems (LMS) in academics has significantly reformed the activities of educational institutions across the globe (Harrati et al, 2017). These institutions are getting integrated with information and communication technologies to facilitate the process of teaching, learning, and administrative tasks (Tongkaw, 2013). Apart from teaching and learning, the use of LMS in educational institutions is instrumental in improving the efficiency of administrative tasks, for better management of the activities
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