Investigating students’ satisfaction in online learning: the role of students’ interaction and engagement in universities

Abstract

ABSTRACT The study aims to examine the role of course evaluation and digital platforms in students’ online learning and satisfaction. The target population was students from public and private educational institutes in Pakistan. Data were gathered through an e-questionnaire and 652 responses were analysed using the partial least squares structural equation modelling (PLS-SEM). Resultantly, online learning significantly influenced students’ satisfaction while interaction demonstrated students’ positive engagement. Furthermore, the study highlighted the course evaluation and digital platforms in creating an eco-friendly environment that enhances satisfaction. The study extends online learning by incorporating predictors, such as course evaluation and digital platforms to operate higher educational institutes efficiently. The study is unique due to technology use in students’ e-learning that ultimately forms satisfaction.