Investigating student–university identification

Abstract

PurposeThe present research builds upon the social identity theory and Balaji et al.’s (2016) research model to investigate student–university identification. The purpose of this paper is to examine the antecedents of university identification, namely, university brand knowledge, university brand personality and university identity. Furthermore, consequences of university identification, such as advocacy intentions, suggestion for improvements, university affiliation and strength of attachment, are examined.Design/methodology/approachA quantitative research design was used, collecting data from students in private and government universities in Jordan. Structural equation modeling using SmartPLS 2.0 is employed to test the proposed research hypotheses.FindingsThe results revealed that all the antecedents and consequences suggested in the research model have positive significant relationships with university identification in the Jordanian higher education sector.Originality/valueUniversity identification has been less precisely conceptualized and empirically tested in the higher education context in developing countries. The results improve our understanding of the antecedents and consequences of university identification for students in higher education. In addition, the constructs of university identification and strength of attachment are incorporated in the research conceptual model and have not been tested before.