Investigating Job Performance through Empowering Leadership: A Mediating role of Goal Clarity and Self-Efficacy in the Telecommunication Sector

Abstract

This study examines the relationship between empowering leadership and employees' job performance in Pakistan's telecom sector based on the leadership theory. The Telecom sector is suffering from a volatile situation; this demonstrates a lack of empowering leadership, which leads to the employees' job performance. Further, this study explores that goal clarity, and self-efficiency mediate between empowering leadership and employees' job performance. That explains the significance of these two mediators for this study's proposed model. These two variables strengthen the relationship between empowering leadership and employees' job performance. The data was collected from the employees of the Telecom sector of Pakistan. The survey was utilized to collect the information from 331 participants. Structural equation modeling technique was utilized through Smart PLS for analysis of data. Study results reveal that empowering leadership has a positive and significant relationship with the employees' job performance. Secondly, findings show that goal clarity and self-efficacy mediate empowering leadership and job performance. These two variables have a positive and significant relationship with empowering leadership and employees' job performance. This study also has potential implications for the organization's management to work on these aspects to improve the performance of their employees. This study is helpful for the other sectors for improving their performance. Companies' management should work individually and collectively for organization performance. This research contributes to the future research aspect for further analyzing these variables in other sector organizations to test this model. This research also provides direction to researchers to deeply analyze this proposed model by obtaining data through interviews or discourse analysis.