Abstract
From a language/action perspective (LAP), information systems are conceived as tools for social action and communication. To date, LAP-based approaches have tended towards the abstract, focusing primarily on business modelling and different business interaction patterns. In this paper, nine dimensions of information systems from a LAP point of view are developed. The dimensions are founded on the notion that information systems used within a business context have the ability to act and to support human action—they possess actability. The dimensions bring concrete design suggestions to systems development and evaluation by emphasizing aspects such as anonymization of information origin, appropriate visual presentation based on required action support, and the design of systems in relation to communication patterns and business responsibilities. Examples from a case study are discussed to show the applicability of the actability dimensions. The relationship between the suggested actability dimensions and commonly referred principles for assessing usability is elaborated.
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