Abstract
AbstractThe development of global electronic commerce presents many opportunities as well as challenges for companies worldwide. Alan Amling, director of electronic commerce for United Parcel Service (UPS), discusses various aspects of electronic commerce, its global implications, and UPS's effort in enabling its global development. Mr. Amling emphasizes that the key success factor for e‐commerce is building relationships with customers and suppliers. For companies engaging in global e‐commerce, he suggests the importance of “Thinking Global, Acting Local.” Furthermore, Mr. Amling provides critical insights as to why UPS has been able to stay at the forefront in the development of e‐commerce and how UPS is positioning itself to enhance global e‐commerce's growth. © 2002 Wiley Periodicals, Inc.
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