Abstract
The development of trends in modern society (with its rapid development of cloud, communication technologies, technological innovations in education, scientific and technological progress) requires education to increase the dynamism and efficiency in training highly qualified specialists. The issue of providing quality educational services in order to meet the requirements and needs of the constantly changing demand for specialists, the labor market becomes urgent. The article identifies the factors influencing the quality of educational services at the modern university, describes the importance and functions of institutions of different levels in ensuring the quality of higher education, the purpose of higher education by students and audience, the level of their satisfaction with educational quality and educational process in higher education institution was found out. The analysis of assessment of educational services received by students and university audience is presented. Particular attention is paid to European institutions of assessment and quality assurance in higher education.
Highlights
Higher education of the twenty-first century is a dynamic, innovation-oriented, humanized sphere of community activities
The system of quality assurance of higher education implies the availability of resources and means of automation, technological innovation in education necessary for productive educational activities; organization of educational process, taking into account modern requirements, standards and trends in the national and global socio-economic system; control of universities and the quality of training at all educational stages
The respondents noted that such factors as the level of training of graduates of secondary schools (6%), the mismatch of teaching content with the requirements of the labor market (5%), as well as the formation and publication of ratings of higher education applicants and teachers (4%) have the least influence on the quality of educational services in the university (Table 2)
Summary
Higher education of the twenty-first century is a dynamic, innovation-oriented, humanized sphere of community activities. The transition to mass and to universal higher education and the need to train large numbers of people to master classical academic programs at an acceptable level; saturation of the labor market with university graduates and competition between them for jobs; emergence of international competition in education of foreign students and beginning of formation of a global market of educational services; mobility of students, teachers and scientists, formation of a labor market of diplomates In this case, an important tool for monitoring the quality of higher education is a sociological survey of students, which allows you to quickly get estimates and suggestions for educational services from their direct consumer. A survey of 210 students and students of the university was conducted
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
