Comparative Frameworks for Monitoring Quality Assurance in Higher Education Institutions using Business Intelligence

Abstract

This paper aims to identify existing frameworks for monitoring Quality Assurance in Higher Education Institutions. A literature review has been conducted in order to identify the components covered by existing frameworks as well as the deficiencies they share. Firstly, a literature review was conducted to identify previous frameworks that discussed Quality Assurance (QA) or Performance Monitoring in Higher Education (HE). The second stage was to filter these frameworks into those that provided means for monitoring outputs of performance using Business Intelligence (BI) tools using data visualization and reporting. The findings from the research work identified five frameworks which use BI in the monitoring of Quality Assurance in Higher Education Institutions (HEIs). The frameworks have different orientations and focus but all support the use of data to measure performance in Higher Education Institutions and there is a consensus that BI tools, such as dashboards, may be useful in providing real-time feedback about QA performance in Higher Education Institutions