Internal and External Factors that Boost the Performance of Social Enterprises During Covid-19 in Malaysia

Abstract

The objective of this study is to examine the internal and external factors that contribute to the improvement of resilience and performance in social enterprises (SEs) operating in Malaysia, particularly in response to the unanticipated market conditions arising from the Covid-19 pandemic. Due to the unpredictable market conditions induced by the Covid-19 pandemic, this study aims to examine internal and external factors that can enhance the resilience and performance of social enterprises in Malaysia from the lens of Resource Dependence Theory and Resource-Based View Theory. This research is a quantitative-based study where an explanatory model was developed and statistically tested to analyse the data collected from an online survey conducted on 109 registered social enterprises in Malaysia. The statistical findings demonstrated that entrepreneurial orientation and network connections have a positive effect on the financial performance of social enterprises. Surprisingly, traditional business planning has a negative impact on financial performance during times of crisis. Moreover, this quantitative study affirms a notable association between fiscal performance and societal achievement, underscoring the pivotal importance of financial viability in fostering enduring social value. These observations provide valuable additions to the current body of knowledge on SEs and provide practical implications for individuals involved in the field, as well as policymakers and stakeholders.