Interaction Design of Indonesian Anti Hoax Chatbot using User Centered Design

Abstract

The increasing use of social media has led to an increase in the spread of hoaxes in Indonesia. To overcome this, there are several anti-hoax applications available for Indonesians. Even though these applications can be accessed freely, the number of usages is still low. People tend not to use it due to the application's poor interaction design, such as difficult to understand, etc. Therefore, the low usage number causing the urgency to solve the application's interaction design. This research aims to create an interaction design for an application that can overcome the users problems to increase the number of usages of the anti-hoax application. User needs and preferences for the anti-hoax application interaction design are determined through research using questionnaire and interview methods. The platform chosen as the solution is a chatbot on the Whatsapp application. The method used to design the anti-hoax chatbot's interaction design is user-centered design, so the focus is on the user needs and problems. This research resulted a high-fidelity prototype that meets the usability goals which are effective to use and easy to learn and the user experience goals which is helpful. The result of the usability testing shows that the interaction design meets the usability goals and user experience goals that has been determined with a completion rate of 100%, SEQ 6.7 out of 7, SUS 87.7 out of 100, CUQ 89 out of 100, and IMI 6.4 out of 7.