Abstract
This paper examines the effect of inter-agency delivery systems on the agility of public sector organizations and ease of doing business. The empirical focus is the Nigerian public sector, in relation to the implications of the recent Executive Order regarding how Ministries, Agencies and Departments (MDAs) should operate towards improving the ease of doing business .The study finds that poor inter-organizational linkages in terms of Information and Communication Technology, ICT, and poor interagency collaborative structures constitute serious challenges to the realization of organizational agility and ease of doing business. The paper suggests further investment in establishing a comprehensive government database accessible by various government agencies and enhancing social networking among public agencies through strong ICT and e-governance infrastructure development. By implication, the study reveals that the use of Executive Orders to address fundamental economic and administrative challenges appears perfunctory and superficial without strong ICT support.
Highlights
The recent concern for ease of doing business in Nigeria has brought to the fore the issue of interagency delivery systems and how this affects organizational agility
Achieving organizational agility that would enhance and sustain ease of doing business environment requires effective and efficient network of interrationships in which public organizations interface with other entities to respond to service demand
This substantially requires deployment of information and communication technology (ICT) infrastructure to enhance the opportunity of single window service delivery platforms
Summary
The recent concern for ease of doing business in Nigeria has brought to the fore the issue of interagency delivery systems and how this affects organizational agility. In pursuance of the objective of ease of doing business in Nigeria, Executive Order (EO) No 001 was issued in 2017, which mandated various principles of actions to the Ministries Departments and Agencies in the following concerns: Transparency in MDAs, Default Approvals, One Government Directive, Entry Experience of Visitors and Travellers, Port Operations, and Registration of Businesses Pursing these objectives in services that require two or more agencies could be an issue for organizational agility. The concepts are ease of doing business, organizational agility, and inter-agency delivery system, the social network theory is used as the framework of analysis. Beyond the issue of working together in any form, interagency delivery system requires that organizations develop agility to deal with mandates either individually or collaboratively Within such contexts, inter-agency delivery system includes situations where each agency can provide an aspect of the service/product chain without bothering to work with the other. The realization of the executive order on the ease of doing business in Nigeria depends largely on the quality of social network enhancers such as ICT infrastructure
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