Abstract
This research was based on the modification of the DeLone and McLean information systems models by adding end-user computing satisfaction variables to determine the success factors for e-government systems. This model was adopted due to the aim of this study to investigate the factors responsible for the successful implementation of e-government by bringing it closer to public value. However, while the DeLone and McLean models focus more on the information system approach, the model proposed was on the premise that system quality (SQ), information quality (IQ), content (CO) and format (FO) are determinants of e-government system user satisfaction. Furthermore, the net benefits through a five-dimensional public value determinants were used to evaluate e-government websites from a community perspective. Responses from 150 communities were analyzed by smart PLS 3.0 using structural equation models to examine the relationship between the constructs of the proposed model. This study contributes to the research gap in adopting DeLone and McLean's model in the e-government due to the limitation in its validation for different contexts. The results support the effect of content variables on user satisfaction and simultaneously prove that it is possible to explain net benefits, with an r-squared value of 69.1%, using the variables in the proposed model. The five dimensions of public value adopted all proved to have a positive influence with a confidence level of 95%. The level of construct significance identified is able to help in the formulation of strategies to improve e-government services.
Highlights
The application of Information System and Information Technology (IS/IT) has improved in several fields including industry, education, automotive, and even services provided by government agencies through the utilization of electronic services
The results showed the format derived from the EUCS model has a positive effect on IS user satisfaction with 0.197 at a confidence level of 95%
The R-square value of user satisfaction was found to be 75.9% indicating the possibility of measuring the success of the e-government system implemented using this concept as an independent variable
Summary
The application of Information System and Information Technology (IS/IT) has improved in several fields including industry, education, automotive, and even services provided by government agencies through the utilization of electronic services. When a Government decides to use IS/IT to provide effective and efficient services to its users, they need a guarantee of the quality of the IS/IT product that is good and satisfying This can be evaluated based on several measuring variables such as project construction, special construction of information security, transparency, and information capability [1]. To create effective and prime e-government services, the local government need to be focused on every time without limits It was, reported by Bagus, Eka, Wijaya, and Ayu [2] that the accessibility of e-government websites, especially in the Provinces of Indonesia has many problems as observed from 23 out of the total 34 provinces having more than 1,000 errors. This affects the effectiveness of the services and satisfaction level in the community
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callMore From: Register: Jurnal Ilmiah Teknologi Sistem Informasi
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
