Abstract
The Airline Safety Summit, held in January, 1995 in Washington, D.C. had two important outcomes for human factors. First, it set a goal of zero accidents for future airline operations. Second, it emphasized the role of the human and specifically human factors, in accident causation. As a response to these outcomes, the interest in human factors has increased in all aviation domains: flight operations, the air traffic system, and maintenance/inspection. A preferred response to the new demands for implementing human factors has been one of training, in either awareness of human factors or in the modification of interpersonal relations through a process analogous to Crew Resource Management (CRM). Such programs have used group problem-solving techniques to help locate and reduce sources of error and systems problems, using models of the human as interacting with other humans in the system. Within such a framework, is there a role for the more traditional models of human functioning used by human factors engineers? This paper considers the role of a training program as part of a methodology for integrating human factors into airline maintenance practice. An analysis of the ASRS data base revealed that mis-communication between participants was a source of errors. An analysis of similar problems at one airline facility showed that communication was indeed problematic. Training in human factors techniques was used to prepare a workforce team to redesign part of the communications system. The subsequent redesign efforts help evaluate the role of the training programs in human factors implementation.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
More From: Proceedings of the Human Factors and Ergonomics Society Annual Meeting
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.