Abstract
The COVID-19 pandemic has presented significant challenges for the education and training sector. We could have witnessed the rise of technology for webinars which are tools to deliver training and education through video and audio communication in the form of distance learning for instructors and participants. How-ever, commercial webinars such as zoom or webex may lack a management system for organizing the amount of participants for long term courses. The present study aimed to develop a webinar tool for the context of adult training for entrepreneurs of SMEs in Thailand. In order to develop a webinar tool, we proposed a general framework which consisted of three stages. The requirement stage aimed to explore the baseline survey from 411 participants and summarize the feature list of the webinar. The development stage employed the kanban methodology to develop each feature list and proposed the architecture of the system. Finally, the evaluation stage compares two groups of 110 participants between our webinar approach and zoom application with statistics of attendance regarding those who attended the course and also contains a satisfaction survey. The results show that the important feature to engage participants in long term courses were system notifications and the availability of a web-based platform for providing easy access to webinar.
Highlights
In response to industry 4.0, traditional manufacturing is rapidly changing in the direction of using modern smart information systems driven by innovation technology
In this research we proposed a framework to develop a webinar and studied the features of the webinar suitable for adult training of entrepreneurs from the northern Thai province to be engaged in long term courses
The objective was to evaluate the usability and satisfaction of our platform compared to other commercial webinar platforms suitable for our participants
Summary
In response to industry 4.0, traditional manufacturing is rapidly changing in the direction of using modern smart information systems driven by innovation technology. It provides new jobs and many opportunities for companies to learn the new sets of knowledge and skills [1] especially digital competency skills in three major domains: Latest digital technologies, Digital tools for SMEs and Digitalization of business processes. For the northern part of Thailand, OSMEP cooperated with Chiang Mai University to provide a program of training for entrepreneurs to upgrade the skills of employees which could successfully developed and implemented in small and medium-sized companies despite both the internal and external barriers SMEs might face
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