Integrating switching costs to information systems adoption: An empirical study on learning management systems

Abstract

When evaluating a new information system, users' experiences with the prior system, as well as characteristics of the new system, may influence their adoption behavior. However, most existing research either focuses solely on assessment of the new system using information systems adoption theories, or focuses only on the extent and types of switching costs associated with the transition from the prior system to the new one. In addition, little research has examined system switching and adoption of new learning management systems. To address these gaps, this study develops a research model that integrates the theoretical perspectives of switching costs and information systems adoption. The model is developed and tested in the context of the adoption of learning management systems. The results indicate that emotional costs and reduced performance costs can significantly influence perceived switching value. Perceived switching value, performance expectancy, effort expectancy, and social influence have significant impacts on users' intention to use the new learning management system.