Abstract
The increased adoption of IT by all organizations has led to more complex IT infrastructures, enforcing the need for guidelines that will allow the alignment and management between an organization’s architectures. To answer this need, different frameworks in the IT Governance area have been proposed, namely the widely adopted IT Service Management framework (ITIL) as well as different frameworks following Enterprise Architecture principles. In a time when rationalization is necessary and convergence and aggregation are motto, maintaining these two approaches, which may in fact overlap in some points, is an inefficient waste of resources. In literature review and framework research, we noticed few scientific references regarding integration, which increases the theme’s relevance. Considering that both these domains are complementary, this paper pro-poses the integration between ITIL and Enterprise Architecture principles, with Services as the integration key point.
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