Software Process Improvement Models Implementation in Malaysia

Abstract

The growing focus on software development has highlighted the importance of software process. Over the last few years, many large foreign organizations like Motorola, Thales, Lockheed Martin and other organizations have adopted the software process improvement model to provide effective software process management and control of the software they developed. What about the IT Company in Malaysia? This research attempts to identify and analyze the extent of Capability Maturity Model Integration (CMMI) and other associated process model or frameworks in Malaysian organizations. Surveys in Malaysian software organizations which have an experience in initiating and conducting software process improvement initiative have been conducted. There were 20 respondents involved in this research. Most of the respondents were professionals who are directly involved in SPI initiative. This paper will present a survey analysis on organization's initiative in CMMI, IT Service Management and Other framework. From the survey, most of the organizations do not plan to implement IT service management framework such as AS8018 ICT Service Management, HP ITSM (IT service Management Reference Model), MOF (Microsoft Operations Framework), IBM SMSL (Systems Manage Solution Lifecycle, and CobiT (Control Objectives for Information and related Technology). Most of the organizations have implemented CMM/CMMI in their organizations. Other than that, they also implemented ISO 9001, Balance Scorecard and also PMBOK. From the result, it shows that most of the organizations in Malaysia have already shifted to the new paradigm by enforcing software process improvement in their organization.