Integrated Model Development in Information Technology Adoption

Abstract

Electronic services have become an important part in the implementation of electronic governance. Government electronic services are an important tool for effective cooperation in any country between government, authorities, citizens, organizations, and so on. The purpose of this research is to identify and collect, analyze and compile various factors that influence the implementation process of electronic government services. The use of e-government is very dependent on how the user, trust in using and adopting the service. Some barriers to adopting e-government services such as lack of trust are considered as one of the main obstacles. In addition, citizens ‘trust in e-government and social influence were found to be significant predictors of citizens’ behavioral intentions to use e-government services. This study contributes by providing a conceptual model that is useful for studying citizen trust and the behavior of using e-government services in Indonesia.