A Study of Factors Influencing e-Government Service Acceptance Intention: A Multiple Perspective Approach

Abstract

Japan is the leading country in Asia, and its development in e-Government (electronic government) service was reported to be in the top nine worldwide by Brown University in 2006. However, in 2007, its ranking in the same annual study suddenly dropped to the top 40, which may have indicated the problem hidden behind the implementation of e-Government services. The current study proposes a theoretically based model depicting how personal innovativeness may shape Japanese citizens' e-Government service acceptance intention via perceived usefulness and ease of use. More specifically, Japanese citizens' trust in e-Government was integrated into the model to demonstrate its impact on perceived usefulness and ease of use. Based on a sample of 112 Japanese citizens, this study has uncovered fruitful findings that will benefit practitioners in implementing e-Government services across Japan and future studies in this area.