INTEGRATED APPROACH TO IMPROVING BUSINESS PROCESSES OF THE ENTERPRISE

Abstract

The existing methods of improving business processes of the enterprise are considered. The use of short-term methods is focused more on the improvement of fragmentary processes within the functional specialized management structures with the aim of their unification and standardization within the framework of the ISO. They are most commonly applied in the concept of total quality management (TQM). The realization of long-term methods is aimed mainly at making significant changes in existing BP and designing their new types, which will correspond to the dynamics of the environment. The scientific and methodical recommendations for implementation of the integrated approach to improvement of the business processes, which involve the use of methods of quality management system, continuous process management and, if necessary, the implementation of reengineering is proposed. The approach is based on the implementation of two circles. The first circle provides for the following sequence of actions: introduction of a quality management system and application of its methods; application of continuous process management; reengineering business processes in the form of a systematic type – redesign of business processes. The second circle is related to the implementation of the reengineering "with a blank sheet of paper". It involves reengineering business processes; optimization of quality management system and implementation of continuous process management. The implementation model of the integrated approach to improving the business processes is based on Deming Shewhart Cycle, the so called PDCA "Plan-Do-Check-Act", taking into account and emphasizing the motivation of the staff (M – motivation), taking into account the leading role in the implementation of any methods and changes. Within the framework of the integrated approach, a system of appropriate methods for improving the BPs according to the stages of their improvement and the PDMCA cycle has been formed. The approach that is suggested will allow to provide systematic description, identification of all aspects of enterprise activity as well as to predict its behavior taking into account the factors of the competitive environment.