Abstract
Around the world, educational institutions continue to grapple with the need for change compounded by the aftereffects of the COVID-19 pandemic. It has been well forecasted that higher education institutions must change to cater to and better serve the modern learner's needs. Learners have many expectations about their educational institutions: agility, dynamism, new ways of learning, digital learning, flexibility, and new business models. At the heart of this, an institution has embraced these expectations through an online campus. This article discusses the success of the TCC Connect Campus, conceptualized as a centralized online eLearning campus in Texas, which has embraced many of these tenets. The author will communicate the strategies employed to grow and scale academic offerings, student services, quality, and rigor and develop best practices to satisfy the needs of non-traditional students in a completely online campus. The campus will be celebrating its 10th year of operation in 2024.
Published Version
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