Inspiring the Organizational Change and Accelerating the Digital Transition in Public Sector by Systems Thinking and System Dynamics Approaches

Abstract

Digitalization is enabling a higher productivity across the organizations, facilitating the creation of new and better products and services with fewer resources in the workplace. The progressive increase of digitalization of documents and processes can allow the digital transformation by the redesigning of all organizational processes to increase efficiency and improve structural performances. Digitalization is not a mere replacement of a paper-based document with its digital version. It means designing and managing all organizational processes in an integrated and collaborative way changing the business models, operational processes, and customer experiences. To understand how digital transformation deeply impacts to the organizational processes in Public Administrations, we utilize the Systems Thinking (ST) and System Dynamics (SD) approaches. They permit to analyze the benefits that can be pursued through the digitalization of processes, in terms of organizational change, productivity and economic savings. For those by the digital transformation it will be possible to offer to organizations several opportunities to effectively improve the working processes and outcomes.