INOVAÇÃO NO PROCESSO DE AVALIAÇÃO DO DESEMPENHO ORGANIZACIONAL: O USO DA DIMENSÃO INTEGRATIVA

Abstract

The objective of this article is to discuss the incorporation of the integrative dimension in the process of organization performance evaluation by drawing upon the Methodology Multicriteria Decision-Aid Constructivist - MCDA-C . This dimension seeks to identify the internal performance variables for each organization subsystem, mainly those deriving from the inter-relations and inter-connections among the various subsystems, with an emphasis on the strategic choices which are most relevant to the performance improvement of the system as a whole. As a result, the incorporation of the integrative dimension will: (i) identify the variables which a subsystem affects and those affected by the subsystem in which it is affected by the performance of another subsystem; (ii) allow for each subsystem to choose, between two punctual alternatives for performance improvement, that which will contribute the most to the system global performance; (iii) identify those strategies which are most adequate to improve the performance of the system as a whole thus allowing for a dynamic and global balance.