INOVAÇÃO NO PROCESSO DE AVALIAÇÃO DO DESEMPENHO ORGANIZACIONAL: O USO DA DIMENSÃO INTEGRATIVA DOI: 10.5585/rai.v5i2.244

Abstract

The objective of this article is to discuss the incorporation of the integrative dimension in the process of organization performance evaluation by drawing upon the Methodology Multicriteria Decision-Aid Constructivist - MCDA-C . This dimension seeks to identify the internal performance variables for each organization subsystem, mainly those deriving from the inter-relations and inter-connections among the various subsystems, with an emphasis on the strategic choices which are most relevant to the performance improvement of the system as a whole. As a result, the incorporation of the integrative dimension will: (i) identify the variables which a subsystem affects and those affected by the subsystem in which it is affected by the performance of another subsystem; (ii) allow for each subsystem to choose, between two punctual alternatives for performance improvement, that which will contribute the most to the system global performance; (iii) identify those strategies which are most adequate to improve the performance of the system as a whole thus allowing for a dynamic and global balance.