Abstract
The most important direction of innovative development for modern state and municipal administration is to improve the quality and accessibility of state and municipal services. Availability of services as a set of different criteria provides opportunities for non-discriminatory access to them. The most important indicator of the services availability is information accessibility - an unhindered and timely opportunity to receive complete and up-to-date information about state and municipal services. In the context of digitalization of public administration, the provision of information is implemented mainly in the electronic form. In this regard, the article analyzes the problems of ensuring information accessibility of state and municipal services through a qualitative study of the portals of government bodies and organizations providing services. The study was conducted on the basis of analysis of two groups of criteria: compliance with regulatory requirements of the legislation to the provided information and analysis of visual content of portals. The results of the study allowed us to identify both successful practices and problems of information accessibility of state and municipal services in the Russian Federation. A comparative analysis of foreign experience in ensuring information accessibility made it possible to develop recommendations for improving the legal regulation in the field of information communications between authorities and organizations with citizens in order to increase the efficiency of providing state and municipal services.
Highlights
Improving the efficiency of the state and municipal services organization is the most important direction for developing the system of state and municipal administration at the present stage
We suggest that information accessibility is understood as an unhindered and timely opportunity to receive up-to-date, complete, and up-to-date information about state and municipal services provided by state and municipal government bodies, as well as institutions and organizations
It should be noted that in the total number of public services provided in the Russian Federation, a significant place is occupied by the services of the Federal service for state registration, cadastre and cartography (Rosreestr)
Summary
Improving the efficiency of the state and municipal services organization is the most important direction for developing the system of state and municipal administration at the present stage. In the "Strategy for the development of the information technology industry in the Russian Federation for 2014-2020 and for the future until 2025", it is noted that information technologies make it possible to improve the quality of public services. One of the objectives of the state program of the Russian Federation "Information society" is to expand the use of information and telecommunications technologies in the process of implementing in electronic form the powers of state (municipal) authorities to provide state (municipal) and other socially significant services [3]. The expected results of the subprogram implementation include provision of the most widespread and socially significant public services mainly in electronic form; ensuring high quality provision of state and municipal services (implementation of functions), other services and information in electronic form. In the process of implementing the program, it is planned to increase the efficiency of public administration, interaction between the state and citizens, the state and business by expanding the use of modern information technologies
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