Abstract
Doctors and nurses have long known the value of peer review to staff training and quality improvement. Now, biomeds at the University of Ottawa Heart Institute are using the same principle to improve the quality of their services. At monthly all-staff documentation review meetings, staff members take turns leading a public review of a sampling of every technologist’s work against predetermined guidelines to evaluate quality and efficiency as well as accuracy of documentation. The result: dramatically improved documentation, a focus on best practices, and a culture of continuous improvement that has raised the department’s operations to a new level.
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