Information Technology Role in Reducing E-Banking Services Risk in Jordanian Banking Sector

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doi:10.3844/jcssp.2012.374.381

Abstract

Problem statement: This study aims to highlight the role of information technology in reducing risk of electronic banking services in the Jordanian banking sector. The study was conducted on three banks as a sample representative of the Jordanian banking sector. Approach: Data collection was through conducting personal interviews with the operations managers in the three banks (HBTF, JC Bank and Audi Bank). Results: The results showed that Jordanian banks showing highest attention toward risk management of e-banking, through their commitment to Basel Standards on risk management. Conclusion: Through the study, it will be clear that Jordanian banks committed to the standards of the Basel committee on safety and security of electronic banking services. These banks take into account all the potential risks before applying any system of electronic services. It is irrefutable evidence on the banks of Jordan keenness on protecting themselves and their customers from risk of theft through electronic means, the banks included their websites with detailed instructions to ensure that no customer fall prey to hackers.

Highlights

Any scientific discipline consists of its properties, its uniform and the terminology of Knowledge
The automated information systems consist of the necessary equipment (Hardware) as property and information contained in the system (Software) and the terminology that help the user to access this information
Since the banks, are among the most business organizations, that use information technology for the launch of its electronic banking services, this study aims to identify the means pursued by the Jordanian banks to reduce these risks

Summary

Introduction

Any scientific discipline consists of its properties, its uniform and the terminology of Knowledge. The automated information systems consist of the necessary equipment (Hardware) as property and information contained in the system (Software) and the terminology that help the user to access this information (instructions). In this sense, the information system acts as an intermediary between business management and computer science. Many of the stakeholders in these organizations became tend to prefer to deal with these organizations through technological means, because of the savings in time, effort and money All this led to the growing role of information technology in all administrative processes in various types, activities and sizes of business organizations. It is not surprising that any system, maybe surrounded by several types of risks and these risks may be arising due to defects in the system itself, or in how to use it, or the possibility of storming by hackers

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