Electronic Banking and its Impact on Job Security in Jordanian Banking Sector: Profitability is an Intermediate Variable

Abstract

This research uses profitability as an intermediary variable to examine how utilizing electronic banking (e-banking) services affects job security for workers in the Jordanian banking industry. A random sample from employees in this sector was used, where they were given a survey on the subject. From the study, it was observed that the use of electronic banking services leads to job loss and early retirement. The study recommends great attention and efforts to be made by Jordan banks managers to ensure that adoption of electronic banking services does not lead to negative consequence such as job loss. Also, E-banking services should be seen as an option to improve the level of services provided to bank customers and not as a substitute for its employees. New technology should be viewed as a complete and not a compete to manpower in banking systems.