Factors Affecting E-Banking Service in Jordanian Commercial Banks

Abstract

This study aimed to determine the variables influencing electronic banking services in Jordanian commercial banks. The study sample consisted of 13 commercial banks, according to the study’s variables. The descriptive and analytical approach and other statistical techniques were employed, including the fixed effect test and descriptive statistics. No statistically significant impact at the level was found, according to the findings of significance (p < 0.05) for total assets on electronic banking services, and there is no statistically significant impact at the level of significance (p < 0.05) for total capital and provisions, total credit facilities, and total deposits on commercial banks in Jordan that offer electronic banking. The study recommended that the banking sector focuses on all the main elements related to electronic banking services by comparing traditional banking services with electronic banking services, knowing the factors affecting that, and paying attention to them to raise the profitability level.