Information Technology Practices and Job Performance of Secretaries in Tertiary Institutions in Lagos State, Nigeria

Abstract

Information plays a vital role in the life of every individual and a country at large. The life sustainer of every organization can be traced to information technology practices. Secretaries are not left out in the practice of information technological. However, a situation whereby the indicators of information and technology management is not practiced, there is every tendency that the level of job performance working in such organizations will be questioned. In this regard, this study deems it fit to investigate how Information Technology Practices (ITP) will influence Job Performance (JP) of secretaries in higher institutions of learning in Lagos state. Descriptive research design was adopted. Population consists of 1189 secretaries in higher institution of learning in Lagos state. Multistage sampling technique was adopted, afterwards, 226 secretaries served as the sample size for this study. The reliability coefficient for each of the variable ranged from 0.70 to 0.95. Data collected was analyzed using descriptive and inferential statistics. Findings revealed that ITP was found to significantly influence JP (Adj. R2 = 0.102; p = 0.000). The study concluded that in terms of achieving maximum job performance, only ITP will bring about this. The study recommended that taking decisions by secretaries should be engineered by IT related factors, should actually avail themselves of making use of state of the art IT facilities during the course of their jobs and also secretaries in higher institution of learning in Lagos state should be compensated handsomely if they carry out extra jobs within the institution. Keywords: Information Technology Practices, Job Performance, Lagos State, Secretaries. Journal Reference Format: Erwat, E.A. & Idiake, C.O. (2023): Information Technology Practices and Job Performance of Secretaries in Tertiary Institutions in Lagos State, Nigeria. Humanities, Management, Arts, Education & the Social Sciences Journal. Vol. 11. No. 1, Pp 1-10 www.isteams.net/humanitiesjournal. dx.doi.org/10.22624/AIMS/HUMANITIES/V11N2P1