Information Technology in The Activities of Service Enterprises

Abstract

The article discusses the process of informatization in the system of activity of service enterprises. The essence of the definition of informatization in the service sector is revealed. The article describes the experience of using an operating level system that supports management operations, monitors elementary actions of an organization such as sales, payments, cash deposits, payroll. The main goal of the system at this level is to answer common questions and conduct transaction flows through the organization. The article indicates that the reform of the methods of managing facilities in the service sector entailed not only a reorganization of the organization of the process of automation of managerial activities, but also the spread of new forms of implementation of this activity.