Information Technology Governance Using the COBIT 2019 Framework at PT. Pelindo TPK Bitung

Abstract

     The governance of information technology (IT) is crucial for companies in managing their IT assets. This research investigates the implementation of COBIT 2019 at PT. Pelindo TPK Bitung, a logistics and storage company, aiming to enhance its Information Technology (IT) governance. Facing challenges in IT management, the company adopted COBIT 2019 to improve operational efficiency, reduce security risks, and ensure regulatory compliance. The study employs a structured approach, utilizing the COBIT 2019 Design Toolkit, and includes a literature review, interviews, and systematic evaluations of PT. Pelindo TPK Bitung's IT governance. Findings from the first interview highlight the company's focus on growth, innovation, and strategic IT roles, alongside challenges in integrating IT and operations. The prioritized governance objective, DSS05 - Managed Security Services, achieves a capability level 3, indicating substantial success, though gaps in security aspects necessitate prompt policy reviews. In conclusion, PT. Pelindo TPK Bitung's COBIT 2019 implementation has achieved significant success, reaching a capability level 3, with suggestions provided for sustaining and enhancing security management. This research contributes insights into COBIT 2019 implementation, offering a comprehensive understanding of its impact on IT governance in a specific organizational context