Information Technology deployment in Human Resource Management: A case study in deprived regions

Abstract

Abstract In recent years, managers of both private and public organizations in developing countries have been struggling to double production and improve service delivery in their organizations. Successful organizations in the western world were, however, identified with the use of Information Technology (IT). The paper examined the magnitude of IT and its application in human resource management. Four organizations from private and public sectors were selected from all. Two organizations from each sector, members of staff, Human Resource (HR) professionals and managers of these organizations were targeted. A structured questionnaire was used to collect data from the staff and unstructured interviews were designed to gather data from the HR practitioners and managers of these organizations. A statistical package for social sciences (SPSS) was used to analyse the data. In general, about 76.9% of the participants said that IT application in HR functions enhances organizational productivity. The selected organizations could boast of basic IT facilities, but their numerical strength still remains a challenge especially among organizations in the public sector. Organizations in both sectors must invest more in IT and its related accessories as a means of solving problem of inadequacy. Internet connectivity and company website were lacking in some organizations across both sectors and should be considered so as to improve upon the human resource functions and quality service delivery in the deprived regions of Ghana. Staff motivation, wage and salaries, strategic management and organizational leadership were mentioned as factors when put together with IT would augment productivity in any given economy.