Information systems strategy development and implementation in SMEs

Abstract

Purpose – The purpose of this paper is to further understanding of how information systems (IS) strategy is developed and implemented in small and medium‐sized enterprises (SMEs).Design/methodology/approach – The purpose utilizes eight case studies, each one covering an 18‐24 month time span. Qualitative research based on first‐hand experience (action‐research), interviews, meeting minutes, Board papers, final reports. Earl's model of IS strategy development is used as a framework for assessing strategy development and implementation.Findings – All three approaches identified by Earl are valid, depending on business context. All eight companies have been successful in their IS investment, some showing significant bottom‐line benefits.Research limitations/implications – Shows value of properly managed IS strategy deployment in SMEs. Should encourage SMEs to adopt mid‐ to long‐term approach to IS, linked to business plan. Models for IS strategy development and alignment could be progressed in subsequent res...