Information system prototype for monitoring and content analysis of complaints from smart city residents

Abstract

One of the current computerization trends is the active development of “smart city” or “Smart city” technologies, in particular, the support of administrative e-services, the development of transport systems, the use of ecologically clean energy sources, the development of ecology, the modernization of the city’s digital equipment, in an improved state. life in the city, completion of all processes of the city infrastructure. All this complex of works is as accessible as possible with the correct use of “Smart city” technology. Smart cities contribute to sustainable development. Smart technologies fully support cities’ growth and increase efficiency to ensure the well-being of citizens and the efficiency of city governance in the years to come. Along with the advantages of Smart city, there are problems that are provided as a result of the wide use of various mobile applications, big data and various technologies. So that the risks do not outweigh the positive benefits, all smart city initiatives must be focused on the needs of consumers. Access to administrative data will increase the involvement of citizens in public and city processes. Opponents of the smart city express their dismay at the possibility of non-compliance with the proper storage of confidential and personal data, ensuring their security. The method of work is the development of an information system of a smart city to increase the speed of response of communal services to various problems in it. Residents of the city should be classified as other extreme situations and actions should be taken to quickly solve this problem. The object of the study is the process of reducing the response time of communal services to various emergency situations in the city. The subject of the study is the analysis of the speed of response to various tests. The practical significance of the obtained results is the development of a software addition to the information system for collecting and analyzing problems in the city.