Information Quality and Supply Chain Performance: The Mediating Role of Information Sharing

Abstract

This paper outlines the critical role of information sharing in the link between information quality and Supply Chain performance. Supply chain partners coordinate their processes through information sharing, in order to facilitate supplier-customer interactions. Since proprietary and confidential information is usually communicated along the supply chain, the preservation of the quality of the exchanged information is a crucial issue. A research framework is developed in which information sharing acts as the mediator between information quality and supply chain performance. The empirical findings from a survey of 61 manufacturing firms in Greece confirmed the mediating role of information sharing. The main implication of the findings for managers is that information sharing among partners along the supply chain facilitates higher overall performance, as a result of enforced Supply Chain Management practices elevating information reliability and quality.