Information Communication technology governance practices in universities: A case study of a university of technology in Durban, South Africa

Abstract

Information communication technologies (ICTs) have become an indispensable asset in the university environment. However, processes regarding ICT acquisition have become complicated as adoption of ICTs brings with it ICT risks, requiring ICT governance. ICT governance in a developing economy university context has not received much attention. Therefore, the objective of this present study is to investigate ICT governance implementation practices at a university in South Africa, in accordance with the traditional ICT governance model. The research followed quantitative research methods, to purposively sample forty academic and ICT decision-makers. Data collected were analyzed using descriptive statistics and frequency counts. Findings reveal existence of ICT governance in the university and an ICT governance implementation approach that is based on pragmatism, practicality, and prioritization mechanisms. Despite the availability of expensive, complex, and sophisticated ICT governance standards and frameworks on the market, the university implements ICT governance through controls that address the most critical ICT threats and risks to the university environment. This study suggests that the risk-based approach to ICT governance be advanced, as it strikes a balance between resource expenditure and risk management. Customized ICT frameworks and solutions need to be availed for implementation in public institutions like universities, as their operating environment and operational risks are unique.