Abstract
The chapter aims to understand how human factors influence and contribute to have an organizational climate conducive to creativity and innovation in service companies. The chapter also proposes an analytical framework to assess the influence of human resources, and understanding how they contribute to that has a climate conducive to innovation. The proposed methodology is the multiple case study and qualitative research in Brazilian companies. The analyses and discussions identify that conducting innovative decentralized actions may harm the process, and efficient management practices, such as the use of collaborative work, skills assessment, and identification of technology trends, assist in the innovation process.
Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
