Abstract
Colombo Journal of Multi-Disciplinary Research is published by the Faculty of Graduate Studies, University of Colombo. It is a refereed publication that publishes articles, reviews and scholarly comments relating to any field of studies. The journal is a multi-Disciplinary, innovative and international in its approach. It includes theoretical and conceptual articles as well as more empirical studies covering both historical and contemporary issues/events.
Highlights
The tea industry plays an important role in the Sri Lankan economy by contributing around 4% to the national gross domestic production (Central Bank, 2017)
It was identified that human actors and non-human actors influence the tea export planning process differently. The human actors such as the tea department personnel, shipping department personnel, operational team, new product development (NPD) team and account manager have influenced the export planning process through skills, experience and knowledge while on the other hand the nonhuman actors such as auction system, multiple supplier base, supplier evaluation process, Enterprise Resource Planning (ERP) system, shipment scheduling process, government entities and transaction processes aid the tea export planning process through facilitating information dissemination, communication and transparency
In relation to our study it was observed that the skills, knowledge and experience of tea department personnel have a major influence on the tea export planning process
Summary
The tea industry plays an important role in the Sri Lankan economy by contributing around 4% to the national gross domestic production (Central Bank, 2017). It serves as one of the main sources of income to the labour force and currently employs approximately 1 million employees directly and indirectly. This provides a solution to the employment issue in the country while generating approximately $700 million annually which provides a significant source of foreign income (International Trade Center, 2013). E (Forbestea, 2018) which signals losing competitiveness of Sri Lanka in the global tea market
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