Abstract
Purpose: The purpose of this study was to establish the influence of performance management on performance of telecommunication industry in KenyaMethodology: This study adopted both descriptive and correlational research designs. The study population was 300 senior management employees in all the four telecommunication firms in Kenya, which include, Safaricom, Airtel, Telkom and Equitel. The study used proportional sampling in selecting the managers from the four telecommunication firms. A sample size of 150 was arrived at using Fisher formula. Primary data was collected using structured questionnaires. Simple and multiple regression models were used to analyze the data using statistical package for the social sciences (SPSS version 20). Descriptive and inferential analysis was used to analyze the data.Results: Correlation analysis showed that performance management and the performance of telecommunication industry are positively and significantly associated. Further, regression analysis indicated that performance management has a positive and significant effect on performance of telecommunication industry in Kenya. The hypothesis results indicated that there is a significant relationship between performance management and the performance of telecommunication industry in Kenya.Recommendations: Based on the findings, the study recommended the need for telecommunication firms to strengthen their performance management aspects. These are: enhance employee rating, setting standards for employees, fostering teamwork among personnel, encouraging communication between employees and management and effective planning in the organization. The strengthening of these aspects will result to improved performance in the telecommunication industry.
Highlights
1.1 Background of the StudyAccording to Minbaeva (2009), HRM practices refers to a set of practices used by organization to manage human resources through facilitating the development of competencies that are firm specific, produce complex social relation and generate organization knowledge to sustain competitive advantage
Correlation analysis showed that performance management and the performance of telecommunication industry are positively and significantly associated
Regression analysis indicated that performance management has a positive and significant effect on performance of telecommunication industry in Kenya
Summary
According to Minbaeva (2009), HRM practices refers to a set of practices used by organization to manage human resources through facilitating the development of competencies that are firm specific, produce complex social relation and generate organization knowledge to sustain competitive advantage. It is concerned with organizational activities directed at managing the pool of human resources and ensuring that the resources are employed towards the fulfillment of organizational goals, (Chen, & Huang, 2009). Performance management is a strategic and integrated approach to delivering sustained success to an organization by improving the performance of its employees through development of teams and individual capabilities, (Biron, Farndale & Paauwe, 2011). According to Harrison (2012), in order to add value, HRM must achieve outcomes that significantly increase the organization’s capability to differentiate itself from other similar organizations, and thereby enhances its progress
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