Influence of emotional intelligence on employees’ performance at work: An evidence from Indian banks

Abstract

Emotional intelligence helps to resolve conflict in private and public institutions. Studies have found that increased emotional intelligence enhances performance and increases professionalism in the workforce. Given the massive growth in private sector banks in India, investment in the emotional intelligence of the workforce may improve service delivery and satisfaction of the customers. Using an empirical dataset, this study investigates how EI influences the work performance of private sector bank employees in India. The correlation between increased workplace performance and emotional intelligence is supported by regression analysis. Findings suggest that in scaled up settings, Indian banks can minimise conflicts, reduce costs, and improve service delivery by training their staff in EI.