Abstract
The cultural habits of an organization affect the way in which it manages knowledge. This research aimed to determine the influence that corporate culture has on the use of knowledge management techniques and technologies in organizations. In this article, four types of corporate culture are identified and the preferred knowledge management techniques and technologies within each culture type are indicated and briefly examined. It is concluded that since corporate cultures approach knowledge management differently, knowledge management tools and techniques that are implemented successfully in one organization, might fail in another owing to the influence corporate culture has on the use of these techniques and technologies.
Highlights
Participants were chosen according to their known or demonstrable experience regarding their organization's culture and the deployed knowledge management (KM) techniques and technologies. They were selected from different backgrounds within their respective organizations (e.g. Human Resources and Information Technology departments) to provide specific insights into the influence of their organization's culture on KM techniques and technologies
The techniques and technologies that are used to a greater extent in each of the cultures are indicated in bold and italics
Where the same KM technique or technology is used for different purposes in a specific culture, it is marked with an asterix where it appears for the second and third time
Summary
To gain a better understanding of the influence corporate cultures have on the employment of KM techniques and technologies, four organizations [selected according to Handy's (2000) classification of corporate cultures, illustrated in Table 1] were examined. In each of these organizations, data were collected by means of in-depth personal interviews, focus group interviews and the completion of a force-choice checklist. Participants were chosen according to their known or demonstrable experience regarding their organization's culture and the deployed KM techniques and technologies They were selected from different backgrounds within their respective organizations (e.g. Human Resources and Information Technology departments) to provide specific insights into the influence of their organization's culture on KM techniques and technologies. The findings of the empirical study were examined and analysed against a theoretical background obtained during a literature study
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