Influence Commitment Organization, Transformational Leadership On Performance Through Organizational Citizenship Behavior RSUD Bhakti Dharma Husada Surabaya

Abstract

Regional Public Hospital (RSUD) Bhakti Dharma Husada Surabaya City is one form of facility in an effort to develop and improve services in the health sector. Initial indications found at the Bhakti Dharma Husada Hospital in Surabaya City indicate that there are still deficiencies in providing services which indicate the lack of maximum performance of existing employees. The purpose of this study was to examine and analyze the influence of Organizational Commitment and Transformational Leadership on Employee Performance through Organizational Citizenship Behavior in Employees of Bhakti Dharma Husada Hospital, Surabaya City. The sample population is employees at the Bhakti Dharma Husada Hospital in Surabaya City with a total of 113 employees. The sampling technique used is saturated sampling technique. Source of data used is primary data. The research method uses quantitative methods. Data collection techniques using a questionnaire. The analysis technique chosen to analyze the data is The SEM using PLS. The results of the study show that Organizational Commitment and Transformational Leadership affect Employee Performance and Organizational Citizenship Behavior at Bhakti Dharma Husada Hospital, Surabaya City; Organizational Citizenship Behavior has a significant effect on Employee Performance; while Organizational Commitment and Transformational Leadership have a significant influence on Employee Performance through Organizational Citizenship Behavior at RSUD Bhakti.