Abstract
Digital communities often face difficulties in limiting inflammatory social exchanges. The present studies test one potential obstacle to combating malicious comments online: that characteristics of specific online environments dull emotional reactions to inflammatory speech. Across four studies, results suggest that online contexts, particularly those lacking social information such as names and profile pictures, attenuate negative reactions to malicious behavior relative to face-to-face contexts. Shifting expectations and perceptions of harm may partly account for varying outrage across face-to-face and digital environments.
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