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Abstract
Total quality management (TQM) concept has been successfully applied to the industry since the mid 20th century. One of the used methods of quality improvement in higher education during the last two decades has been the TQM, and one of the often implemented methods of engineering excellence is based on Baldrige criteria and Hoshin Kanri principles. The paper explores the existent literature on the topic of implementing Baldridge criteria and Hoshin Kanri principles in higher education institutions, analyzes perception of the higher education staff (teaching and administrative) at the School of Engineering (Republic of Serbia) on the Baldridge criteria and Hoshin Kanri principles and develops a model of excellence for the higher education institutions on the example of the School of Engineering Management.
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