Industrial performance achievement assessment model

Abstract

The current era of globalization makes competition in the world market becomes tighter. The company’s excellent performance is needed to win the competition and become a leader in the global market. The Malcolm Baldrige’s Criteria for Performance Excellence (MBCfPE) is a guide and measurement tool for determining the performance of an organization’s excellence achievement. This research aims to design a model for measuring the performance of the agroindustry. The model is based on MBCfPE and consists of seven assessment criteria, namely: (1) Leadership, (2) Strategic planning, (3) Customer focus, (4) Measurement, analysis, and knowledge management, (5) Workforce focus, (6) operation focus, and (7) Results. There are sub-criteria under the 7 criteria mentioned before. Two analyses measure the criteria; ADLI (Approach, Deployment, Learning, Integration) and LeTCI (Level, Trend, Comparative, Integration) analysis. ADLI analysis is used to measure the achievement of the first until the 6th criteria, while for the 7th, the LeTCI analysis is used. The model was tested using secondary data from the evaluation results of three industries, PT Garam, PT Balai Pustaka and RM Cibiuk. The assessment results showed that the three companies are still in the Early Result category. The scores for PT Garam are 335.07, PT Balai Pustaka is 285.97, and RM Cibiuk is 263.70 compared to the total score of 350. The recommendation given to the agroindustries is based on the lowest score of the factors measured. After conducting three leverage tests, the scores of the three companies increased but were still in the same category. The scores for PT Garam are 348.41, PT Balai Pustaka is 301.6, and RM Cibiuk is 283.7. The model has shown a good result for measuring the dynamic change of.