Indonesian Firms Information and Communication Technology Usage during Covid-19 Pandemic

Abstract

Businesses relies on information technology to retrieve data and store data. The data is used for making business decisions at all levels of an organization. Due to the COVID-19 pandemic, the reliance on information technology has risen to help companies connect their employees and their supply chain partners. Since Indonesia emerging market is growing, there is a need to investigate the growing intention to adopt information and communication technology. The reason is that Indonesian companies’ survivability relies on their competitiveness and sustainability in business during the COVID-19 pandemic. This study investigates intention to use information technology through user satisfaction, Confirmation, perceived ease of use, and perceived usefulness. Data were collected from 45 employees working in the industry. The findings show that there is a difference between before pandemic and during the pandemic. After benchmarking the result with the literature, perceived usefulness and satisfaction were not significant to adopting information technology. The reason is due to pandemic forced employees to embrace technology and change employees’ work ethic. The result contributes to the literature extending the empirical evidence and providing future direction to investigate pre- and post-pandemic situations. Practically, companies should introduce information technology in phases so that it will not increase user dissatisfaction.